Shipping policy

Shipping Policy

Effective Date: 6 July 2026

Thank you for shopping with HAZLELOOM! Every accessory is carefully handmade and packaged with care. Below you'll find information about our shipping process, delivery times, and what to expect after placing your order.

Order Processing

All orders are processed within [3-5] business days (Monday through Friday, excluding weekends and public holidays).

Because many of our products are handmade and hand embroidered, some orders may require additional preparation time. If there is a significant delay, we will notify you by email.

Once your order has been shipped, you will receive a confirmation email with your tracking information (where applicable).

Shipping Methods

We currently offer shipping within Canada and United States

Available shipping options will be displayed during checkout and may include:

  • Standard Shipping

  • Expedited Shipping (if available)

  • Local Pickup (if offered)

Shipping carriers may include Canada Post or other trusted courier services.

Delivery Timeframes

Estimated delivery times begin after your order has been processed.

Canada

  • Standard Shipping: 3–10 business days

  • Expedited Shipping: 2–5 business days (if available)

United States

  • Estimated Delivery: 5–12 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer promotions such as:

  • Free shipping on qualifying orders

  • Flat-rate shipping

  • Seasonal shipping promotions

Any applicable shipping offers will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number (where available).

You can use this tracking information to monitor your shipment directly through the carrier's website.

If you do not receive a tracking email within a reasonable time after placing your order, please contact us at:

 HAZLELOOM@GMAIL.COM

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Postal or courier delays

  • Customs inspections (for international orders)

  • High shipping volumes

  • Public holidays

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within [7] days of the expected delivery date.

Please include:

  • Your order number

  • Photos of any damaged packaging or products (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Questions?

If you have any questions about shipping or your order, we'd love to help.

[STORE NAME: HAZLELOOM]

Email:  HAZLELOOM@GMAIL.COM

Website: WWW.HAZLELOOM.COM