Terms of service

Terms of Service

Effective Date: 6 July 2026

Welcome to Hazleloom. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Account Terms

You may browse our website without creating an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate, complete, and current information when placing an order or creating an account. You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Products and Availability

We strive to display our products, colours, and descriptions as accurately as possible. However, slight variations may occur due to screen settings and because many of our products are handmade.

As each item is handcrafted and hand embroidered, minor differences in stitching, pattern placement, or appearance are natural and make every piece unique.

All products are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.

3. Pricing and Payment

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before your order is processed. We accept payment through the payment methods available at checkout.

Applicable taxes and shipping charges will be calculated during checkout.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraudulent activity

  • Inaccurate customer information

  • Violation of these Terms

If your order is cancelled after payment has been processed, a full refund will be issued.

5. Shipping and Delivery

We work hard to process and ship orders as quickly as possible.

Estimated shipping times are provided for convenience only and are not guaranteed.

Once an order has been shipped, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Postal disruptions

  • Other circumstances beyond our control

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns and Refunds

Please refer to our separate Return & Refund Policy for complete details.

If you have questions regarding a return, please contact us at:

Email: Hazleloom@gmail.com

We reserve the right to refuse returns that do not meet our return policy requirements.

7. Intellectual Property

All content on this website—including but not limited to:

  • Logos

  • Product photographs

  • Product descriptions

  • Graphics

  • Designs

  • Text

  • Branding

is the property of HAZLELOOM.

You may not reproduce, distribute, copy, or use our content without prior written permission.

8. Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable laws or regulations

  • Infringe upon intellectual property rights

  • Submit false or misleading information

  • Interfere with the security or operation of our website

  • Attempt to gain unauthorized access to our systems

  • Upload viruses or malicious software

  • Use our website for fraudulent or abusive purposes

Violation of these Terms may result in termination of access to our website.

9. Limitation of Liability

To the fullest extent permitted by applicable law, HAZLELOOM, its owners, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products.

Our total liability relating to any purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable Canadian law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of** Canada**.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website. Your continued use of the website after changes have been posted constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: HAZLELOOM@GMAIL.COM

Website: www.hazleloom.com